Çå¾²ÔËÓª½¨ÉèÖ®¡°ÔƶËÏв½¡±

Ðû²¼Ê±¼ä 2019-12-19

½üÄêÀ´ £¬Ëæ×Å´ó×Úϵͳ°²ÅÅÉÏÔÆ £¬Éæ¼°ÃñÉú¡¢ÆóÒµÔËÓªµÄÊý¾ÝºÍСÎÒ˽¼ÒÓû§ÐÅÏ¢Öð½¥Ôö¶à £¬ÇÒ³ÉΪÁ˺ڲúÖ÷ÒªÉãÈ¡¾­¼ÃÀûÒæµÄÄ¿µÄ¡£ÔÆÆ½Ì¨×÷Ϊ³ÐÔØÖÖÖÖÓ¦ÓõÄÒªº¦»ù´¡ÉèÊ© £¬Îª´óÊý¾Ý¡¢ÎïÁªÍø¡¢È˹¤ÖÇÄܵÈÐÂÐËÁìÓòµÄÉú³¤Ìṩ»ù´¡Ö§³Ö £¬ÆäÇå¾²Ö÷ÒªÐÔ²»ÑÔ¶øÓ÷¡£


×ðÁú¿­Ê±±±¶·Çå¾²ÔËÓªÖÐÐÄ

ͨ¹ý×ÔÉíÔÚÔÆÇå¾²½¨ÉèµÄÂÄÀú»ýÀÛ

ÕûÀíÁËÏà¹ØÒâ¼û

ÏÖÓë¸÷ÈËÒ»ÆðßëÒ»ßë

Çå¾²ÔËÓª½¨ÉèÖ®¡°ÔƶËÏв½¡±

~~~


ÔÆÇå¾²ÃæÁÙµÄÎÊÌâ


1.Çå¾²ÊÖÒÕÎÊÌâ


ÔÆÆ½Ì¨½¨Éè×Ô¼º¾ÍÊÇÒ»¸öÖØ´óµÄÇå¾²ÎÊÌâ £¬¶àÖÖ²Ù×÷ϵͳ¡¢Êý¾Ý¿â¡¢ÖÐÐļþµÈ±£´æÖØ´óµÄÇå¾²ÌôÕ½¡£±ðµÄ £¬ÔÆÅÌËãÒ²ÃæÁÙÆäÌØÓеÄÇ徲Σº¦ £¬Ö÷Òª°üÀ¨ÐéÄ⻯ÎÊÌâ¡¢ÂþÑÜʽÅÌËã´æ´¢ÒÔ¼°ÔÆÅÌËã·Ö×â·þÎñģʽÏà¹ØµÄһЩÇå¾²ÎÊÌâ £¬´Ó¶øµ¼ÖÂÔÆÆ½Ì¨ÃæÁÙ×ÅÊý¾Ýй¶¡¢ÏµÍ³Îó²î¡¢²»Çå¾²µÄAPIΣº¦¡¢Éí·Ý¡¢Æ¾Ö¤ºÍ»á¼ûÖÎÀíȱ·¦µÈÎÊÌâ¡£


2.ÖÆ¶ÈÖÎÀíÎÊÌâ


ÔÆÆ½Ì¨·þÎñÉÌÍùÍùÒԸ߿ÉÓÃ×÷Ϊ˼Á¿µÄÖØµã £¬×¨×¢ÓÚÓ¦ÓÃʵÏÖ¶øÊèÓÚ¶ÔÇå¾²µÄ˼Ë÷ÍýÏë £¬ÊÇÔì³ÉÇå¾²±¡ÈõµÄÖ÷ÒªÔµ¹ÊÔ­ÓÉ¡£ÁíÍâ £¬ÔÆ·þÎñ·½·¨ÃæÁÙ×ÅÇå¾²î¿ÏµÄѵÄÎÊÌâ£¨ÔÆÓû§¶ÔÊý¾ÝÓµÓÐËùÓÐȨ £¬ÔÆÌṩÉ̶ÔÊý¾ÝÓµÓÐÖÎÀíȨ £¬ÓÉÓÚÊý¾ÝµÄËùÓÐȨÓëÖÎÀíȨÊèÉ¢ £¬ÔÆÓû§¶ÔÊý¾ÝµÄÖÎÀíά»¤¡¢´æ´¢±¸·ÝÒÀÀµÓÚÔÆ·þÎñÌṩÉÌ£© £¬Ò²ºÜºéÁ÷Æ½ÖÆÔ¼ÁËÇå¾²ÖÎÀíµÄ½¨Éè¡£


3.Çå¾²ÄÜÁ¦ÎÊÌâ


ÔÆ·þÎñÉÌ×÷ÎªÔÆÆ½Ì¨µÄÔËÓª·½ £¬ÐèÒªÌṩÖÖÖÖÇå¾²·þÎñÄÜÁ¦£¨×â»§Ò²»áÌá³öÏà¹ØÒªÇó£© £¬¶øÔÆ·þÎñÉ̶ÔÇ徲ϵͳ½¨ÉèºÍ·þÎñµÄÄÜÁ¦Ïà¶Ôȱ·¦ £¬ÌØÊâÊÇÐÂÊÖÒÕ¡¢ÐÂӪҵʹÓÃÑÜÉúµÄÇå¾²ÎÊÌâ £¬ºÜºéÁ÷Æ½ÖÆÔ¼ÁËÔÆÊÖÒÕ·þÎñµÄÓ¦ÓᣴÓʵÖÊÉÏÀ´¿´ £¬ÐèÒª½¨ÉèרҵÇå¾²·þÎñÄÜÁ¦ £¬Öª×ã¹ú¼ÒÏà¹ØÖ´ÂÉÀýÔòµÄÒªÇó £¬ÔöÌíÆóÊÂÒµµ¥Î»ÉÏÔÆµÄÐÅÐÄ £¬´Ó¾ÃÔ¶À´¿´ £¬Ò²ÊǺÜÊÇÓÐÀûÓÚÔÆÅÌËãÉú³¤µÄ¡£


Çå¾²ºÎËùÒÀ £¿

Ô»£ºÇå¾²ÔËÓª½¨Éè»ò½«³ÉΪ×î¼Ñ½â¾ö·¾¶Ö®Ò»


¹ØÓÚÔÆÆ½Ì¨µÄδÀ´½¨Éè £¬Çå¾²×ÅʵÒѾ­ÊÇÒ»¸öÖØµã¹Ø×¢¡£Óйػú¹¹Õ¹ÍûËæ×ÅÔ½À´Ô½¶àÉæ¼°ÃñÉúµÄϵͳÉÏÔÆ £¬ÔÆ·þÎñÉÌ¿ÉÄÜ»á¼ç¸º¸ü¶àµÄÇå¾²ÔðÈÎ £¬Ò²Çý¶¯ÔÆ·þÎñÉ̸ü¶àµÄ˼Á¿Çå¾²ÍýÏë¡£ÁíÍâ £¬Ëæ×ÅÓªÒµÓëÊÖÒÕµÄÉú³¤ £¬¹Å°åµÄÇå¾²·þÎñ¿ÉÄÜÒѲ»¿ÉÖª×ãÐèÇó £¬ÐµÄÇå¾²ÔËӪģʽ»ò½«½â¾öÕâÒ»ÄÑÌâ¡£ÔÚÏêϸÇå¾²ÔËÓª½¨ÉèÍýÏëÏ £¬Ê×ÏÈÊÇÇå¾²ÔËÓªµÄ5¸ö½¹µãÒªËØ £¬¼´£ºPolicyÇå¾²Õ½ÂÔ ¡¢ProfessionalרҵְԱ¡¢ProductÇå¾²¹¤¾ß¡¢PlatformÇå¾²ÔËÓªÖ§³Öƽ̨¡¢ProcessÔËÓªÁ÷³Ì¡£


×ðÁú¿­Ê±¡¤(ÖйúÇø)ÈËÉú¾ÍÊDz«!

Çå¾²ÔËÓª½¹µã¡°5P¡±


1.PolicyÇå¾²Õ½ÂÔ


Çå¾²Õ½ÂÔÊǶÔÖÎÀí²ãµÄÒâͼ¡¢ÆÚÍûºÍÖ¸µ¼Æ«ÏòµÄ¸ß¼¶ËµÃ÷ £¬Ö¼ÔÚÖ¸µ¼Ïà¹ØÖ°Ô±ÔÚ×éÖ¯µÄÊý¾Ý¡¢×ʲú¡¢ITϵͳµÈÇå¾²ÐÔ·½ÃæµÄÐÐΪ £¬Îª×éÖ¯ÄÚµÄСÎÒ˽¼ÒÌṩÏà¹ØÖ¸µ¼ºÍ¼ÛÖµ £¬Í¬Ê±Ò²ÊÇÇå¾²Ðж¯ÍýÏëµÄ»ù´¡¡£Òò´ËÔÚÖÆ¶©Çå¾²Õ½ÂÔʱ £¬Ó¦Ã÷È·¸÷Ö°Ô±µÄÖ°Ôð¹æÄ£ £¬È·±£Ã¿Ïî˵Ã÷ÇåÎú¡¢¿ÉÖ´ÐС£±ðµÄ £¬Çå¾²Õ½ÂÔ×÷Ϊ×éÖ¯ITÕ½ÂÔµÄÒ»²¿·Ö £¬Ó¦Ëæ×Å×éÖ¯Õ½ÂÔ¡¢Çå¾²ÊÖÒÕ¼°ÇéÐεÄת±ä¶ø¸üР£¬ÒÔ¸üºÃµØ·þÎñÓÚ×éÖ¯Çå¾²¡£


2.ProfessionalרҵְԱ


ÈôÊÇ˵Çå¾²Õ½ÂÔÔÚÕû¸öÔÆÇå¾²ÔËÓªÔ˶¯ÖÐÊÇÓÌÈçÖ´·¨Ò»Ñùƽ³£±£´æ £¬ÄÇôÇå¾²Ö°Ô±¡¢Æ½Ì¨¡¢²úÆ·ÒÔ¼°Á÷³Ì¶¼ÊÇÈ·±£ÕâÒ»Ö´·¨µÃÒÔÓÐÓÃÖ´ÐеÄÖ÷ÒªÒòËØ¡£Æ¾Ö¤ÔÆÇå¾²ÔËÓªµÄÌØµã £¬ÖÁÉÙÐèÒªÅ䱸ÔËÓªÖÎÀíÖ°Ô±¡¢Çå¾²ÆÊÎöʦ¡¢Êý¾ÝÖÎÀíʦÈýÀàÖ°Ô±²Å»ªÖª×ãÈÕ³£»ù±¾ÊÂÇéµÄ¿ªÕ¹¡£ÓÐÁ˽ÇÉ«µÄ·ÖÀà £¬ÔÆÇå¾²ÔËÓªÐè¶ÔÆäÖ°Ôð¾ÙÐÐÃ÷È·µÄ»®·Ö £¬Í¬Ê±½èÖú»³±§Ä£×Ó¡¢»³±§Ö¸±êÀ´Íê³ÉÂäµØÖ°Ô±ÖÎÀí¼°¼¨Ð§ÉóºË¡£


3.ProductÇå¾²¹¤¾ß


Çå¾²²úÆ·ÓÃÓÚЭÖúÇå¾²ÔËÓªÖ§³Öƽ̨¾ÙÐÐÊý¾ÝÊÕÂÞ £¬ÒÔ¼°°ü¹ÜÇå¾²ÔËÓªÆ½Ì¨ÍøÂç¼Ü¹¹µÄºÏÀí¼°Çå¾²ÐÔ¡£Çå¾²²úÆ·Ò»Ñùƽ³£·ÖΪÇå¾²Êý¾ÝÊÕÂ޵ļà²â¹¤¾ßºÍÓÃÓÚ°ü¹ÜÇå¾²ÔËÓª¼Ü¹¹µÄÍøÂç¼°Çå¾²²úÆ·¡£


4.PlatformÇå¾²ÔËÓªÖ§³Öƽ̨


Çå¾²ÔËÓªÖ§³Öƽ̨ÊǶÔÔÆÇå¾²ÔËÓª·þÎñ¾ÙÐÐÈ«·½Î»µÄÖ§³ÖÓëÖÎÀí£ºÒ»ÊÇͨ¹ý7*24СʱһÁ¬¼à²â £¬¶ÔÔËÓª¹¤¾ßµÄÇå¾²ÏÖ×´¼°×ßÊÆÓÐÖ±¹Û¡¢ÕûÌåµÄÕÆÎÕ £¬±ãÓÚΣº¦ÖÎÀíºÍÇå¾²¾öÒ飻¶þÊÇÕë¶ÔÔÆ×â»§Ëù²É¹ºµÄÇå¾²·þÎñºÍÇå¾²ÔËÓªÁ÷³Ì £¬ÌṩͳһµÄÇå¾²ÔËÓª·þÎñÖÎÀí¡£


5.ProcessÔËÓªÁ÷³Ì


ÔËÓªÁ÷³ÌÒ»Ñùƽ³£·ÖΪÄÚ²¿Á÷³ÌºÍÍⲿÁ÷³Ì¡£ÄÚ²¿Á÷³ÌÖ÷ÒªÊÇʵÑéÔÆÆ½Ì¨ÄÚ²¿Çå¾²ÔËÓªÔ˶¯ËùÐèµÄÁ÷³Ì £¬Ö÷Òª°üÀ¨ÓªÒµÁ÷³Ì¡¢²Ù×÷Á÷³Ì¡¢ÆÊÎöÁ÷³ÌºÍÊÖÒÕÁ÷³ÌµÈ£»ÍⲿÁ÷³ÌÔòÖ÷ÒªÀ´×ÔÓÚ×â»§ºÍÆäËûµÚÈý·½µÄÇå¾²ÒªÇó»òÇå¾²ÊÂÎñ´¦Öóͷ£ËùÒªÇóµÄÁ÷³Ì¡£Òò´ËÔÚÃæÁÙ²î±ð×⻧ʱ £¬Ó¦ÌùºÏÆäӪҵϵͳµÄÌØÕ÷¶¨ÖÆÇå¾²ÔËÓªÁ÷³Ì £¬ÉÏÖÁÔËÓª£¨î¿Ïµ£©ÖÎÀíÏÂÖÁ¸÷²Ù×÷»·½Ú £¬È·±£×ݺá¿É´ï¡¢»·»·Ïà¿Û¡£Í¬Ê± £¬ÔÚÔËÓªÀú³ÌÖÐÍŽáһֱת±äµÄÏÖÕæÏàÐξÙÐÐÁ÷³ÌÓÅ»¯¡£



Õë¶ÔÔÆÇå¾²ÔËÓªÀ´¿´ £¬³ýÁË¡°5P¡±½¨ÉèÖ®Íâ £¬»¹Ð轨Éè±Õ»·Çå¾²ÔËӪϵͳ £¬°ü¹ÜÇå¾²ÊÂÎñ´¦Öóͷ£±Õ»·¡£Í¬Ê±Ò²Òª×¢ÖØÔÆÆ½Ì¨µÄÇå¾²ÖÎÀí¼°Êý¾ÝÇå¾²ÉúÃüÖÜÆÚµÄ¿ÉÐŹܿØÏµÍ³½¨ÉèµÈÄÚÈÝ¡£


×ðÁú¿­Ê±¡¤(ÖйúÇø)ÈËÉú¾ÍÊDz«!

Çå¾²ÔËÓª±Õ»·ÏµÍ³


´ÓÇå¾²ÖÎÀíÈëÊÖ Í³³ïÔÆÇå¾²ÕûÌ彨Éè


ÔÆÆ½Ì¨µÄÇå¾²½¨ÉèÐèҪ˼Á¿±¾Ç®ÓëͶÈ루Çå¾²ºÏÀíͶÈëÊÇÖØµã £¬ÕýÈç¹¥»÷Õß·¢Ã÷±¾Ç®¸ßÓÚ¼ÛÖµºó £¬Ò²»á·ÅÆú¹¥»÷Ò»Ñù£©¡£Õë¶ÔÔÆÆ½Ì¨µÄÇå¾²ÖÎÀíÊÇÖ¸´òÔì¿ÉÒÀ¾ÝÓªÒµÉìËõµÄµ¯ÐÔÇå¾²ÖÎÀí¿ò¼Ü £¬ÂäµØÎª¿ÉÔÚ×éÖ¯ÄÚÖØ¸´¡¢¿ÉÕÉÁ¿¡¢¿ÉÒ»Á¬¡¢¿É·ÀÓù¡¢¿ÉÒ»Á¬Ë¢ÐÂÇÒ¾ßÓб¾Ç®Ð§ÒæµÄÇå¾²¹Ü¿ØÏµÍ³¡£


? ´ÓÇå¾²½¨Éè¿ÉÒ»Á¬Éú³¤À´¿´ £¬Çå¾²ÖÎÀíÐë´ÓÔÆÅÌËã·þÎñ½ÚÔ¼µÄÓöÈÖÐÌá³öÒ»²¿·Ö £¬Í¶×ʵ½ÌáÉýÌṩÉ̵ÄÇå¾²ÄÜÁ¦¡¢Ó¦ÓõÄÇå¾²¿ØÖƺÍÕýÔÚ¾ÙÐеÄÏêϸÆÀ¹ÀºÍÉ󼯼ì²éÖÐ £¬ÒÔÈ·±£Äܹ»Ò»Á¬Öª×ãÐèÇó£»


? ´ÓÂäʵÇå¾²ÖÎÀí½ÇÉ«ºÍÖ°ÔðÉÏ £¬ÐèÒª¶ÔÔÆ·þÎñÉÌ £¬ÔÆ×â»§¸÷˾ÆäÖ°£¨ÈôÓеÚÈý·½ £¬Ó¦ÄÉÈëÆä˼Á¿¹æÄ££©¡£ÁíÍâ £¬ÐèÒªÌØÊâ˼Á¿×â»§ºÍÔÆ·þÎñÌṩÉ̼äµÄЭͬÖÎÀí¼Ü¹¹ºÍÁ÷³Ì £¬ÈçӪҵϵͳÉÏÔÆµÄ±ê×¼¼°ÕÉÁ¿¼¨Ð§µÈ£»


? ´ÓÏêϸÌṩµÄÇå¾²·þÎñÀ´¿´ £¬ËùÓзþÎñˮƽЭÒé(SLA)ºÍÌõÔ¼Öж¼Ó¦¸Ã°üÀ¨Çå¾²Ö¸±êºÍ±ê×¼(ÓÈÆäÊÇÓëÖ´·¨ºÍºÏ¹æÐÔÐèÇóÏà¹ØµÄ) £¬ÕâЩ±ê×¼ºÍÖ¸±êÓ¦ÊÇÎĵµ¼Í¼²¢¿É֤ʵ¡¢¿ÉÉ󼯵Ä¡£




½¨ÉèÊý¾ÝÇå¾²ÉúÃüÖÜÆÚµÄ¿ÉÐŹܿØÏµÍ³

 

ÒòÔÆÆ½Ì¨Éæ¼°´ó×ÚµÄÊý¾Ý £¬ÆäÖÐÉæ¼°µÄ½Çɫ֨´ó £¬²»¹ÜÊÇ´ÓÕþ²ßÒªÇóÕÕ¾ÉÔÆ·þÎñÉ̵ÄÏÖʵÐèÒª £¬Êý¾ÝµÄ¿ÉÐŹܿØÒ»Ö±ÊÇÊý¾ÝÇå¾²ÉúÃüÖÜÆÚ½¨ÉèµÄÄѵã £¬°üÀ¨±£ÃÜÐÔ¡¢ÍêÕûÐÔ¡¢¿ÉÓÃÐÔ¡¢ÕæÊµÐÔ¡¢ÊÚȨ¡¢ÈÏÖ¤ºÍ²»¿É½Æ±çÐÔ £¬ÒÔÏÂö¾Ù¼¸¸ö·½Ã棺


×ðÁú¿­Ê±¡¤(ÖйúÇø)ÈËÉú¾ÍÊDz«!

Êý¾ÝÇå¾²ÉúÃüÖÜÆÚ


? ¹ØÓÚÊý¾ÝÓµÓÐÕߺÍÔÆ·þÎñÌṩÉÌÀ´Ëµ £¬ÐèÒªÓÐÃ÷È·µÄÖ°Ôð·Ö¹¤ £¬È·±£ÔÚÊý¾ÝµÄÉúÃüÖÜÆÚÖÐËùʹÓõÄËùÓпØÖƶ¼Êǹ淶ºÍ¿Éʶ±ðµÄ£»


?ÈÃÊý¾ÝµÄÓµÓÐÕßÀ´¾öÒéË­Ó¦¸Ã»ñµÃȨÏÞºÍÌØÈ¨»á¼ûÊý¾Ý £¬¼°ÔÚºÎÖÖÌõ¼þÏ¿ÉÒÔ»á¼ûÊý¾Ý £¬²¢½¨ÒéÔÚĬÈÏ״̬Ï £¬ËùÓÐÊý¾ÝÓµÓÐÕߵĹÍÔ±ºÍÔÆ·þÎñÌṩÉÌûÓÐÈκλá¼ûȨÏÞ£»


? ½ÓÄɶàÖÖÊý¾Ý¼ÓÃÜ»úÖÆ £¬²¢ÇÒÄܹ»Æ¾Ö¤·þÎñµÄÀàÐͺÍÊýÄ¿¶øÊ¹Óòî±ð¸ôÀëÊÖÒÕ;


? ½¨Éè²¢Ö´ÐÐÊý¾ÝÏú»Ù»úÖÆ £¬°üÀ¨Êý¾ÝËùÔÚλÖòÁ³ý¼°ºÍÐëÒªµÄ¡¢Ïà¹ØµÄ¡¢ËùÓÐÐÎʽµÄÊý¾Ýɾ³ý £¬²¢¶ÔÕâÀà²Ù×÷¾ÙÐÐÉ󼯡£


Ëæ×ÅÔÆ·þÎñÉ̺ÍÇå¾²ÆóÒµµÄÕ½ÂÔÏàÖúÖð½¥ÐËÆð £¬Í¨¹ý½¨ÉèרҵµÄÇå¾²ÔËÓªÖÐÐÄͳ³ïÇå¾²ÖÎÀíÎÊÌâ £¬ÌṩÖÜÈ«¡¢×Ô¶¯¡¢Ò»Ì廯µÄÇå¾²ÄÜÁ¦ÊÇÒ»ÖÖеÄÉú³¤Ç÷ÊÆ¡£Î´À´ £¬×ðÁú¿­Ê±½«¼ÌÐø¼á¶¨²»ÒƵØ×ß×ÔÖ÷Á¢Òì֮· £¬¼ùÐС°µÚÈý·½×ÔÁ¦Çå¾²ÔËÓª¡±µÄÀíÄî £¬ÎªÖǻ۶¼»á½¨ÉèÌṩÁýÕÖÈ«ÐÐҵȫÊÖÒÕµÄÇå¾²ÄÜÁ¦ £¬×ÊÖú¶¼»áÌáÉýÇå¾²ÄÜÁ¦¡£